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FAQs

General Enquiries

Faq - Skin Care

What kind of wax does The Aromora use for its scented candles? How it different from others?
At The Aromora, soy wax is our primary choice for scented candles, selected for its smooth finish and ability to beautifully hold fragrance. Depending on the design and product, we may also work with other waxes such as beeswax and gel wax. Each wax is selected according to the look, texture, fragrance experience and purpose we want for that particular candle. Our candles are created to be both fragrant and beautiful. We hand-pour our candles with attention to the wax, fragrance, colour, finish and overall design, so they can work as both a scented candle and a piece of home décor. Our aim is to make something you enjoy lighting and something you love seeing in your home
Are The Aromora products completely handmade?
Yes. Our candles, trinket trays and resin creations are handcrafted with care, which means every piece can have its own subtle character. Small variations in colour, texture, pattern or tiny handmade imperfections are a natural part of the process and make your piece uniquely yours. Handmade décor brands commonly highlight this individuality as part of the product rather than treating every variation as a defect.
Can I customize a resin art piece with my own photographs or flowers?
Absolutely. Customized resin art is one of the most meaningful ways to preserve a special memory. Depending on the piece, you can personalize your creation with photographs, flowers, colours and other meaningful elements. Whether it is a wedding memory, family photograph or a special keepsake, we turn your idea into a handcrafted piece designed around your story.
Can I order The Aromora products as personalized gifts?
Yes. Our handmade candles, trinket trays and customized resin art can make thoughtful gifts for birthdays, anniversaries, weddings, housewarmings and other special occasions. You can also explore personalized options when you want a gift that feels more connected to the person receiving it. You can order your favorites through our shop page in our website @thearomora.
What material are The Aromora trinket trays made from?
Our trinket trays are handcrafted using carefully selected concrete-based casting material, chosen for its smooth finish, strength and ability to create beautiful colours, patterns and artistic textures. Each tray is carefully cast, finished and sealed to create a piece that is both decorative and practical.
Are The Aromora trinket trays handmade?
Yes. Each trinket tray is hand-poured, finished and detailed individually. Because of this, slight variations in colour, texture, pattern or tiny natural imperfections may occur. We believe these little differences are part of what makes handmade home décor special — no two pieces feel exactly the same.
Are the trinket trays durable for everyday use? How to care for them?
Our trays are designed to be used as everyday decorative organizers for jewellery, keys, accessories and other small essentials. They are finished with care to help protect the surface, but like any handcrafted décor piece, they should be handled thoughtfully and kept away from harsh chemicals and excessive moisture. Simply wipe your tray gently with a soft, damp cloth and dry it afterwards. Avoid abrasive sponges, bleach and harsh cleaning chemicals, as these can affect the finish. Spills should ideally be wiped promptly to help prevent staining.
Will my trinket tray look exactly like the picture? Can I get them Customized?
Exactly Like picture - Not necessarily — and that's the beauty of handmade products. Your tray may have slight differences in colour, pattern, texture or tiny surface details compared with the product photograph. Handmade casting can naturally create subtle variations, making each piece unique. Further, Yes, Our handmade trinket trays can be customized for birthdays, bridesmaid gifts, weddings, wedding favours, housewarming gifts, kitty parties and other celebrations. For bulk or event orders, you can share your quantity, preferred colours and customization requirements with us.
How do I place a customized trinket tray order?
Simply share your preferred design, colour palette, quantity and any customization requirements with us. We'll discuss the possibilities with you before creating your piece, so the final tray feels aligned with what you had in mind.
Are the trinket trays durable for everyday use?
Our trays are designed to be used as everyday decorative organizers for jewellery, keys, accessories and other small essentials. They are finished with care to help protect the surface, but like any handcrafted décor piece, they should be handled thoughtfully and kept away from harsh chemicals and excessive moisture. Also, I know you'll like them so hard, that you'll care for them like a baby.
What kind of resin art does The Aromora create?
We create handcrafted resin art designed to turn meaningful ideas and memories into beautiful keepsakes. Our creations can include resin trays, resin wall clocks, preserved flowers, photographs and customized decorative pieces made especially for you.
Can I preserve my own flowers, photographs and memories in resin?
Yes. You can send us flowers from a wedding, anniversary, bouquet or another meaningful occasion, and we can explore ways to preserve them within a customized resin artwork. The idea is to give something that would otherwise fade away a beautiful place to stay for years. Photographs can be incorporated into customized resin pieces to create a more personal keepsake. Whether it's a family photograph, wedding memory, a picture of someone special or a moment you simply never want to forget, we can create a piece around your story.
Will my resin art piece look exactly like the reference design?
Because every resin piece is handcrafted, there may be natural variations in colour, flower placement, patterns, textures and finishing details. Your final piece will be created around your materials and preferences, which means it may have its own unique character.
How long does customized resin art take to make?
Customized resin art requires time for designing, arranging, pouring, curing, finishing and carefully inspecting the piece. The timeline can vary depending on the size, design and complexity of your order. We will share an estimated timeline with you before confirming your customized order.
Can I order resin art for weddings and events?
Yes. We can create customized resin pieces for wedding gifts, anniversary gifts, bridesmaid gifts, return gifts and other special occasions. For larger or customized orders, you can discuss your requirements, quantity and design preferences with us before placing the order.
Can my wedding flowers be turned into a resin keepsake?
Yes. Wedding flowers are especially meaningful to us because they represent a moment that you may want to preserve long after the celebration is over. Depending on the condition and type of flowers, we can discuss suitable preservation options and create a customized resin keepsake around them. Customized resin art makes a meaningful gift for weddings, anniversaries, birthdays, housewarmings and other special occasions. You can turn a photograph, flower or shared memory into something the recipient can keep as part of their home for years.
What types of personal information do you collect?
Cursus vitae congue mauris rhoncus aenean vel elit scelerisque mauris. Et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque. Eget duis at tellus at urna. A lacus vestibulum sed arcu. Mus mauris vitae ultricies leo integer malesuada nunc vel. Et malesuada fames ac turpis egestas integer eget. Ac ut consequat semper viverra. In pellentesque massa placerat duis ultricies. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl.Leo integer malesuada nunc vel risus commodo viverra.
How do you protect my personal information?
Quis risus sed vulputate odio ut. Enim diam vulputate ut pharetra sit amet. Sit amet purus gravida quis blandit turpis. Sem fringilla ut morbi tincidunt augue interdum. Ac placerat vestibulum lectus mauris ultrices eros in. Nunc id cursus metus aliquam eleifend mi. Consectetur adipiscing elit pellentesque habitant morbi. Quisque id diam vel quam elementum. Eget aliquet nibh praesent tristique magna sit amet. Iaculis at erat pellentesque adipiscing commodo elit faucibus turpis in eu at.
How do you use my personal information?
Facilisi nullam vehicula ipsum a arcu. Vitae suscipit tellus mauris a diam. Quam lacus suspendisse faucibus interdum posuere lorem ipsum dolor. Tempor orci eu lobortis elementum nibh tellus molestie nunc. Nisl condimentum id venenatis a condimentum vitae sapien. Cras adipiscing enim eu turpis. Tellus in hac habitasse platea dictumst vestibulum rhoncus est. Arcu cursus euismod quis viverra. Velit euismod in pellentesque nam libero justo laoreet sit amet massa.
When is my order shipped?
Dignissim cras tincidunt lobortis feugiat vivamus at augue. Magna etiam tempor orci eu lobortis elementum nibh tellus molestie. Proin sed libero enim sed. Adipiscing diam donec adipiscing tristique. Commodo viverra maecenas accumsan lacus vel. Sed enim ut sem viverra aliquet eget sit amet. Volutpat blandit aliquam etiam erat velit scelerisque in dictum non. Sit amet consectetur adipiscing elit ut aliquam purus. Commodo sed egestas egestas fringilla phasellus.
What payment methods do you accept?
Felis imperdiet proin fermentum leo vel. Non pulvinar neque laoreet suspendisse interdum consectetur libero. At imperdiet dui accumsan sit amet. Augue ut lectus arcu bibendum at varius vel pharetra. Erat pellentesque adipiscing commodo elit at imperdiet dui. Purus in mollis nunc sed id semper risus. Posuere urna nec tincidunt praesent semper feugiat. Scelerisque purus semper eget duis at. Amet est placerat in egestas erat imperdiet sed euismod. Amet risus nullam eget felis eget nunc lobortis mattis.
How will I know if my order has been successfully placed?
Luctus accumsan tortor posuere ac ut. Condimentum id venenatis a condimentum vitae sapien pellentesque habitant. Dignissim enim sit amet venenatis. Odio aenean sed adipiscing diam. Sit amet mauris commodo quis imperdiet massa. Sit amet nisl purus in mollis nunc. Faucibus et molestie ac feugiat sed. Magna etiam tempor orci eu. Commodo ullamcorper a lacus vestibulum. Habitasse platea dictumst quisque sagittis purus sit amet.Elit sed vulputate mi sit amet.
Do you offer international shipping?
Blandit volutpat maecenas volutpat blandit aliquam etiam erat velit scelerisque. Varius duis at consectetur lorem donec massa sapien. Massa vitae tortor condimentum lacinia quis vel eros donec ac. Pulvinar etiam non quam lacus suspendisse faucibus interdum. Eu facilisis sed odio morbi quis commodo odio. Aliquet eget sit amet tellus cras adipiscing enim. Fermentum posuere urna nec tincidunt praesent semper. Aenean euismod elementum nisi quis eleifend quam.
What should I do if my order arrives damaged or incomplete?
Laoreet non curabitur gravida arcu ac tortor dignissim. Sit amet dictum sit amet justo. Viverra ipsum nunc aliquet bibendum. Erat pellentesque adipiscing commodo elit at imperdiet. Maecenas ultricies mi eget mauris pharetra et. Egestas egestas fringilla phasellus faucibus. Proin fermentum leo vel orci porta non pulvinar. Quis lectus nulla at volutpat diam ut venenatis. Sem fringilla ut morbi tincidunt augue. Phasellus vestibulum erat nam at lectus urna lorem sed risus.
Billing Enquiries

Faq - Order & Privacy

What types of personal information do you collect?
Cursus vitae congue mauris rhoncus aenean vel elit scelerisque mauris. Et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque. Eget duis at tellus at urna. A lacus vestibulum sed arcu. Mus mauris vitae ultricies leo integer malesuada nunc vel. Et malesuada fames ac turpis egestas integer eget. Ac ut consequat semper viverra. In pellentesque massa placerat duis ultricies. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl.Leo integer malesuada nunc vel risus commodo viverra.
How do you protect my personal information?
Quis risus sed vulputate odio ut. Enim diam vulputate ut pharetra sit amet. Sit amet purus gravida quis blandit turpis. Sem fringilla ut morbi tincidunt augue interdum. Ac placerat vestibulum lectus mauris ultrices eros in. Nunc id cursus metus aliquam eleifend mi. Consectetur adipiscing elit pellentesque habitant morbi. Quisque id diam vel quam elementum. Eget aliquet nibh praesent tristique magna sit amet. Iaculis at erat pellentesque adipiscing commodo elit faucibus turpis in eu at.
How do you use my personal information?
Facilisi nullam vehicula ipsum a arcu. Vitae suscipit tellus mauris a diam. Quam lacus suspendisse faucibus interdum posuere lorem ipsum dolor. Tempor orci eu lobortis elementum nibh tellus molestie nunc. Nisl condimentum id venenatis a condimentum vitae sapien. Cras adipiscing enim eu turpis. Tellus in hac habitasse platea dictumst vestibulum rhoncus est. Arcu cursus euismod quis viverra. Velit euismod in pellentesque nam libero justo laoreet sit amet massa.
When is my order shipped?
Dignissim cras tincidunt lobortis feugiat vivamus at augue. Magna etiam tempor orci eu lobortis elementum nibh tellus molestie. Proin sed libero enim sed. Adipiscing diam donec adipiscing tristique. Commodo viverra maecenas accumsan lacus vel. Sed enim ut sem viverra aliquet eget sit amet. Volutpat blandit aliquam etiam erat velit scelerisque in dictum non. Sit amet consectetur adipiscing elit ut aliquam purus. Commodo sed egestas egestas fringilla phasellus.
What payment methods do you accept?
Felis imperdiet proin fermentum leo vel. Non pulvinar neque laoreet suspendisse interdum consectetur libero. At imperdiet dui accumsan sit amet. Augue ut lectus arcu bibendum at varius vel pharetra. Erat pellentesque adipiscing commodo elit at imperdiet dui. Purus in mollis nunc sed id semper risus. Posuere urna nec tincidunt praesent semper feugiat. Scelerisque purus semper eget duis at. Amet est placerat in egestas erat imperdiet sed euismod. Amet risus nullam eget felis eget nunc lobortis mattis.
How will I know if my order has been successfully placed?
Luctus accumsan tortor posuere ac ut. Condimentum id venenatis a condimentum vitae sapien pellentesque habitant. Dignissim enim sit amet venenatis. Odio aenean sed adipiscing diam. Sit amet mauris commodo quis imperdiet massa. Sit amet nisl purus in mollis nunc. Faucibus et molestie ac feugiat sed. Magna etiam tempor orci eu. Commodo ullamcorper a lacus vestibulum. Habitasse platea dictumst quisque sagittis purus sit amet.Elit sed vulputate mi sit amet.
Do you offer international shipping?
Blandit volutpat maecenas volutpat blandit aliquam etiam erat velit scelerisque. Varius duis at consectetur lorem donec massa sapien. Massa vitae tortor condimentum lacinia quis vel eros donec ac. Pulvinar etiam non quam lacus suspendisse faucibus interdum. Eu facilisis sed odio morbi quis commodo odio. Aliquet eget sit amet tellus cras adipiscing enim. Fermentum posuere urna nec tincidunt praesent semper. Aenean euismod elementum nisi quis eleifend quam.
What should I do if my order arrives damaged or incomplete?
Laoreet non curabitur gravida arcu ac tortor dignissim. Sit amet dictum sit amet justo. Viverra ipsum nunc aliquet bibendum. Erat pellentesque adipiscing commodo elit at imperdiet. Maecenas ultricies mi eget mauris pharetra et. Egestas egestas fringilla phasellus faucibus. Proin fermentum leo vel orci porta non pulvinar. Quis lectus nulla at volutpat diam ut venenatis. Sem fringilla ut morbi tincidunt augue. Phasellus vestibulum erat nam at lectus urna lorem sed risus.
Will I receive a receipt for my purchase?
Mus mauris vitae ultricies leo integer malesuada nunc vel. Et malesuada fames ac turpis egestas integer eget. Ac ut consequat semper viverra. In pellentesque massa placerat duis ultricies. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl. Ultricies tristique nulla aliquet enim tortor at auctor. Scelerisque fermentum dui faucibus in ornare quam. Velit laoreet id donec ultrices tincidunt. Leo integer malesuada nunc vel risus commodo viverra maecenas accumsan.
Do you offer installment payment options or payment plans?
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Do you offer gift cards or store credit?
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Can I request a refund for an overcharge or billing error?
Pellentesque elit ullamcorper dignissim cras. Rhoncus est pellentesque elit ullamcorper dignissim cras tincidunt. Cursus turpis massa tincidunt dui. Ac turpis egestas integer eget aliquet nibh. Gravida cum sociis natoque penatibus et. Interdum velit laoreet id donec ultrices tincidunt. Vulputate ut pharetra sit amet. Massa sed elementum tempus egestas sed sed risus. Scelerisque varius morbi enim nunc faucibus a. Ultricies mi eget mauris pharetra et ultrices neque ornare aenean.
What material are The Aromora trinket trays made from?
Our trinket trays are handcrafted using carefully selected concrete-based casting material, chosen for its smooth finish, strength and ability to create beautiful colours, patterns and artistic textures. Each tray is carefully cast, finished and sealed to create a piece that is both decorative and practical.
Are The Aromora trinket trays handmade?
Yes. Each trinket tray is hand-poured, finished and detailed individually. Because of this, slight variations in colour, texture, pattern or tiny natural imperfections may occur. We believe these little differences are part of what makes handmade home décor special — no two pieces feel exactly the same.
Are the trinket trays durable for everyday use? How to care for them?
Our trays are designed to be used as everyday decorative organizers for jewellery, keys, accessories and other small essentials. They are finished with care to help protect the surface, but like any handcrafted décor piece, they should be handled thoughtfully and kept away from harsh chemicals and excessive moisture. Simply wipe your tray gently with a soft, damp cloth and dry it afterwards. Avoid abrasive sponges, bleach and harsh cleaning chemicals, as these can affect the finish. Spills should ideally be wiped promptly to help prevent staining.
Will my trinket tray look exactly like the picture? Can I get them Customized?
Exactly Like picture - Not necessarily — and that's the beauty of handmade products. Your tray may have slight differences in colour, pattern, texture or tiny surface details compared with the product photograph. Handmade casting can naturally create subtle variations, making each piece unique. Further, Yes, Our handmade trinket trays can be customized for birthdays, bridesmaid gifts, weddings, wedding favours, housewarming gifts, kitty parties and other celebrations. For bulk or event orders, you can share your quantity, preferred colours and customization requirements with us.
How do I place a customized trinket tray order?
Simply share your preferred design, colour palette, quantity and any customization requirements with us. We'll discuss the possibilities with you before creating your piece, so the final tray feels aligned with what you had in mind.
Are the trinket trays durable for everyday use?
Our trays are designed to be used as everyday decorative organizers for jewellery, keys, accessories and other small essentials. They are finished with care to help protect the surface, but like any handcrafted décor piece, they should be handled thoughtfully and kept away from harsh chemicals and excessive moisture. Also, I know you'll like them so hard, that you'll care for them like a baby.
What payment methods do you accept?
Felis imperdiet proin fermentum leo vel. Non pulvinar neque laoreet suspendisse interdum consectetur libero. At imperdiet dui accumsan sit amet. Augue ut lectus arcu bibendum at varius vel pharetra. Erat pellentesque adipiscing commodo elit at imperdiet dui. Purus in mollis nunc sed id semper risus. Posuere urna nec tincidunt praesent semper feugiat. Scelerisque purus semper eget duis at. Amet est placerat in egestas erat imperdiet sed euismod. Amet risus nullam eget felis eget nunc lobortis mattis.
How will I know if my order has been successfully placed?
Luctus accumsan tortor posuere ac ut. Condimentum id venenatis a condimentum vitae sapien pellentesque habitant. Dignissim enim sit amet venenatis. Odio aenean sed adipiscing diam. Sit amet mauris commodo quis imperdiet massa. Sit amet nisl purus in mollis nunc. Faucibus et molestie ac feugiat sed. Magna etiam tempor orci eu. Commodo ullamcorper a lacus vestibulum. Habitasse platea dictumst quisque sagittis purus sit amet.Elit sed vulputate mi sit amet.
Do you offer international shipping?
Blandit volutpat maecenas volutpat blandit aliquam etiam erat velit scelerisque. Varius duis at consectetur lorem donec massa sapien. Massa vitae tortor condimentum lacinia quis vel eros donec ac. Pulvinar etiam non quam lacus suspendisse faucibus interdum. Eu facilisis sed odio morbi quis commodo odio. Aliquet eget sit amet tellus cras adipiscing enim. Fermentum posuere urna nec tincidunt praesent semper. Aenean euismod elementum nisi quis eleifend quam.
What should I do if my order arrives damaged or incomplete?
Laoreet non curabitur gravida arcu ac tortor dignissim. Sit amet dictum sit amet justo. Viverra ipsum nunc aliquet bibendum. Erat pellentesque adipiscing commodo elit at imperdiet. Maecenas ultricies mi eget mauris pharetra et. Egestas egestas fringilla phasellus faucibus. Proin fermentum leo vel orci porta non pulvinar. Quis lectus nulla at volutpat diam ut venenatis. Sem fringilla ut morbi tincidunt augue. Phasellus vestibulum erat nam at lectus urna lorem sed risus.